Privacy Policy

Last updated: January 1, 2025

Your privacy is important to us. This policy describes how PageIndex collects, uses, and protects your personal information.

1. Information We Collect

We collect information you provide directly to us, including:

  • Account information (name, email, password)
  • Documents you upload to our service
  • Usage data and analytics
  • Payment information (processed by Stripe)

2. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services
  • Process your transactions
  • Send you technical notices and support messages
  • Respond to your comments and questions
  • Analyze usage patterns to improve our service

3. Data Security

We implement appropriate technical and organizational measures to protect your personal data:

  • All data is encrypted at rest and in transit
  • SOC 2 Type II certified
  • Regular security audits and penetration testing
  • Access controls and authentication requirements

4. Data Retention

We retain your information for as long as your account is active or as needed to provide you services. You can request deletion of your data at any time by contacting our support team or through your account settings.

5. AI and Machine Learning

We use AI to process your documents and answer questions. Important notes:

  • Your data is never used to train AI models
  • We use third-party AI providers with strict data processing agreements
  • Document content is processed in memory and not permanently stored by AI providers

6. Sharing of Information

We do not sell your personal information. We may share your information with:

  • Service providers who assist in our operations
  • Law enforcement when required by law
  • Other parties with your consent

7. Your Rights

You have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Export your data
  • Opt-out of marketing communications

8. Cookies

We use cookies and similar technologies to provide and improve our services. You can control cookies through your browser settings. We use essential cookies for site functionality and optional analytics cookies to understand usage patterns.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including Standard Contractual Clauses where applicable.

10. Changes to Privacy Policy

We may update this privacy policy from time to time. We will notify you of any material changes via email and update the date at the top of this page.

11. Contact Us

If you have questions about this Privacy Policy, please contact us at privacy@pageindex.com